UTS College BYOD support policy
What we support
The UTS College Service Desk will assist students in diagnosing technical issues with their devices. We provide best effort support to identify problems and recommend solutions.
What's outside our support scope
Students are responsible for ensuring their BYOD devices meet current requirements and are properly maintained. The following items are not supported by the College:
Operating Systems
- Any operating system no longer supported by its manufacturer
- Students must keep their operating system current and supported
Applications
- Third-party applications not provided by the College
- Software not required for the student's enrolled course
Hardware
- Docking stations
- Tablets
- Mobile phones
- Devices that don't meet minimum hardware requirements
Okta Multi-Factor Authentication (MFA)
We cannot support MFA issues when devices use outdated operating systems:
- Android: Version 11 or older
- iOS: Version 16 or older
- macOS: Version 12 or older
Important resources
Your responsibility
To ensure the best learning experience:
- Keep your device's operating system up to date
- Verify your device meets minimum requirements before classes begin
- Maintain supported software versions for College applications
Choose your program for specific requirements:
For more information
ITDS support Student Centre UTS Building 5, Block C, Level 1 (Ground Floor)
1-59 Quay Street, Haymarket NSW 2000
8:30am - 5pm, Monday to Friday (excluding public holidays)