UTS College BYOD support policy

What we support

The UTS College Service Desk will assist students in diagnosing technical issues with their devices. We provide best effort support to identify problems and recommend solutions.

What's outside our support scope

Students are responsible for ensuring their BYOD devices meet current requirements and are properly maintained. The following items are not supported by the College:

Operating Systems

• Any operating system no longer supported by its manufacturer
• Students must keep their operating system current and supported

Applications

• Third-party applications not provided by the College
• Software not required for the student's enrolled course

Hardware

• Docking stations
• Tablets
• Mobile phones
• Devices that don't meet minimum hardware requirements

Okta Multi-Factor Authentication (MFA)

We cannot support MFA issues when devices use outdated operating systems:

• Android: Version 11 or older
• iOS: Version 16 or older
• macOS: Version 12 or older

Important resources

• Minimum Requirements: Check if your device meets our standards at: UTS College BYOD Requirements
• Okta Compatibility: View supported platforms at: Okta Verify Platform Support

Your responsibility

To ensure the best learning experience:

• Keep your device's operating system up to date
• Verify your device meets minimum requirements before classes begin
• Maintain supported software versions for College applications

Make sure you bring your laptop (along with your headphones and battery pack) to campus. Please note that mobile phones, Chromebooks and tablets are not suitable to use on their own for self-study, online resources or exams. Most class materials and systems are designed for laptop use.