UTS College views student complaints as opportunities for the College to review and improve its policies and practices, and to gain insight into our student’s level of satisfaction.
There are two ways to raise your concerns or issues about your experiences at UTS College.
1. Informal complaints
UTS College encourages students to address their concerns or issues directly to the staff member or the service area that they are dissatisfied with. This may allow a quicker resolution to be achieved.
There is no need to complete a complaint form if you can raise your concerns or issues in this manner.
2. Formal complaints
If you don’t feel comfortable with making a direct approach or are not satisfied with the resolution after contacting the relevant service area directly, you can lodge a formal complaint by completing the complaint form below and provide supporting documents and evidence. The complaint must be lodged within 5 working days of when a concern or issue has arisen or within 5 working days of a resolution being provided. UTS College may exercise their discretion not to accept a complaint raised beyond the 5 working day timeframe.
This complaint form is not to be used for appealing a decision.
If you wish to appeal for a decision that you have already been given, please follow the appeal process as stated in the decision letter or email notification you have received. You can also refer to the Student Complaints and Appeals Policy and Procedure for guidance.
Submit your complaint