Support for learning Live Online

With UTS College Live Online, caring academic support is built into your program. Teachers, Study Success Advisers, administration staff, the HELPS Centre, and peer helpers work together to give you all the help you need, live online.

Small classes also mean you get all the attention you need. With no more than 20 to 25 students in a tutorial group, you’ll know your fellow students by name, and your teachers will know you. We also offer online learning support workshops and one-to-one peer support through our mentor/buddy program.

Do you have a question about what support is available for Live Online learning? See our FAQs for the answers to all your questions.

UTS College Student Activities

Studying online doesn’t mean you miss out on the social side of uni. Our Student Activities Club offers an exciting range of fun activities and social clubs that our Live Online students can join, or even create, via Canvas. With a mix of clubs including a drama club, online gaming, trivia, craft, music, pot planting, yoga, fashion and more, we’ve got something for everyone.

By joining an online social club or attending an online event, you’ll have the opportunity to explore a new skill or discover a new passion, and make friends with similar interests across the globe. You can even try leading a club to gain experience as a leader. Best of all, our social clubs are free to join and use.

Celebrate all that’s great about being part of the UTS College community. To join, simply login to Canvas, choose Courses and then Pages, and choose Find a Club or Find an Activity. There, you’ll find access to all the information you need on our regular activities, events and clubs.

Our student social events, whether on-campus or online, are also listed on the student life pages of our website. We look forward to welcoming you to the social side of UTS College!

Support Services

We have a large and friendly support team available to help you throughout your studies. Please reach out if you have any difficulties or challenges.

Student Centre – for general enquiries
Hours: 9am – 5pm (Sydney time)
P: +61 2 9218 8666
E: studentcentre@utscollege.edu.au
Make an appointment

Welfare Team
P: (+61 2) 9218 4911 (24 hour line)
E: welfare@utscollege.edu.au

Technical support
ITDS service desk
Contact the Service portal
P: +61 2 9218 7000
E: servicedesk@utscollege.edu.au 

Study Success Advisers
Book an appointment

Diploma students
E: AdvisersDiploma@utscollege.edu.au

UTS Foundation Studies students
E: AdvisersFoundation@utscollege.edu.au

English language students
E: AdvisersEnglishLanguage@utscollege.edu.au

HELPS – Higher Education Language and Presentation Support
English students can benefit from a great range of support services. Check our timetable of support sessions you can join online or find out how to book a one-on-one meeting with a Learning Adviser.

Timetables 
E: enrolment@utscollege.edu.au

Using a computer successfully
Watch the video on how to use your computer for successful online study. Our step-by-step instructions are easy to follow.

Social - Facebook
Look for the UTS College Student Group on Facebook and request to join.

WeChat
Add your individual WeChat account to UTSCollege – you will then be given instructions on how to join the group.

Technical Support
Contact the Service portal or phone (+61 2) 9218 7000.
Technical support is available. If you can’t access your UTS email, contact the UTS Service Desk.
For any technical issues with Canvas, contact Canvas support 24/7 on 1800 955 260 or via live chat.

Support to set up for Live Online

Email is our primary communication channel during your study at UTS College, so it’s important to activate your email as soon as possible.

Go to the UTS My Account page and follow the steps. Watch the How to activate your UTS webmail video for more assistance.

As a new student, you will need to select a password before clicking on the "Activate your Account" button. Your password must be 8 to 16 characters long. It can contain letters, numbers and symbols and it must contain at least one of each.

When you have successfully activated your account you will see a confirmation that your account has been activated and you will see your email address.

Canvas is UTS College’s online learning platform.

Watch the Canvas demonstration video, contact your Subject Coordinator or teacher, or visit the Canvas Student Guide for help with Canvas.

Canvas is where you:

  • find all your subject materials including assessments and announcements
  • submit assessments, complete group work, receive grades, get feedback and communicate with your teachers outside of class.


Canvas makes communicating easier by sending you notifications by email or text to alert you for just about anything relating to your course including when:

  • an assignment is due
  • you've received a grade and feedback from your teacher
  • your teacher has made an announcement
  • somebody has responded to your discussion post, and more.
 

You can login to Canvas by going to canvas.insearch.edu.au and entering your UTS email address and password.

Canvas notifications will be sent to your UTS email address. Canvas also sends pop-up messages to your mobile device.

CaptureME is used by all new students to submit a photo. This will help your teacher easily identify you while Live Online. You can upload your photo using a computer, tablet or smart phone. Simply follow the steps below or watch the How to upload your photo video.

How to upload a photo

  1. Visit the CaptureME page: capturemelogin.insearch.edu.au
  2. In the ‘User’ field, enter your UTS College Student ID number. In the ‘Password’ field, enter your date of birth in the following format DDMMYYYY. For example, if your date of birth is the 15th of August 1990, then your password will be 15081990. Confirm the reCAPTHCA details and click ‘SUBMIT’.
  3. You will then be taken to a screen with a Privacy Policy notification. Read and agree to the Privacy Policy before continuing.
  4. You will then be taken to the ‘Submit your photo’ page. There are two options to submit a photo:
    • Click on the ‘Upload a photo’ tab, then click on ‘Choose a photo’. Once an image is selected it is placed on the page. A green tick on the right, smaller picture means the photo is acceptable.
    • Click on the ‘Take a photo from a webcam’ tab. Your internet browser will detect the camera installed. Take the photo when ready. A red x will appear if no face is detected. If you see an Adobe Flash Flyer Settings notification, click ‘Accept’ to proceed.
 

When choosing or capturing a photo, keep the following in mind:

  • The photo captures the front of your face
  • Your head is in a straight position
  • Remove any hats, headwear, glasses or scarfs (If you usually cover your head for religious reasons, or you wear glasses, your photo can include these items.) Head coverings should be worn in such a way as to show the face from the bottom of the chin to the top of the forehead.
  • Eyes should be clearly visible e.g. not covered by hair.
  • Eyes looking straight into the camera
  • Face should cover at least 25% of the photo
  • Leave space around face area
  • Photo file size should be at least 320 pixels high x 240 pixels wide


Cropping the photo

  1. Once the photo is selected from either uploading a photo or capturing from a webcam, the next step is to crop your photo. CaptureME can automatically crop your photo to size. Click ‘Submit this photo’ to accept the auto cropped photo or click Adjust crop area to manually crop the photo.
  2. Click use this photo once done.


Entering your details

  1. After cropping your photo, the next step is to verify your details. The fields below will be populated by your recent details. Review the records and update as necessary.
  2. Click ‘confirm details’ once done.


Photo submission

  1. Click submit button to submit photo. Depending on your browser a success message may appear and the browser will close.
  2. Your photo is now submitted and awaiting approval from UTS College. You will receive an email confirmation confirming that the photo has been submitted.