If you cannot attend the test due to illness or serious cause, you can apply for a refund or test date transfer within five (5) working days after your test date by following the steps below:
- Email firstname.lastname@example.org to request refund or test date transfer.
- Attach supporting documentation (e.g. original medical certificate).
- Submit the above documentation to within 5 working days after your test date or before the test.
If your request for a refund is approved, you will be refunded the test fee (Administration fee of $98.00 may apply for cancellations).
Please note: If you request a test date transfer, you need to choose a test date within the next 3 months of your original test date.
If you wish to transfer to a test date which is more than 3 months after the original test date, you should apply for a refund and then re-apply for the test date you want.
UK Visas and Immigration
If you make a visa application to stay or move to the UK, you need to take your test at the approved test locations selected by the UK government. Find out more about UKVI (opens an external site).