There are certain rights you are guaranteed in Australia, regardless on whether you’re an international student or born and raised in Australia. Keep reading to find out more on your protections while studying and living here.
Overseas Students Ombudsman
The Overseas Students Ombudsman (OSO) investigates issues that overseas students have with universities, schools and training institutions in Australia. To lodge a complaint or learn the details of what the Ombudsman can investigate, go here.
Tuition Protection Service
The Tuition Protection Service (TPS) can help you if your school is unable to fully deliver your course of study. The TPS may also aid you if you have withdrawn from, or not started, your course and are eligible for a refund of tuition fees and the institution has not paid them. Find out more about the TPS at the service’s website
Have you ever bought an unreliable appliance or get overcharged for a service? Well, the government can help you. Australian Consumer Law includes legal protection guaranteeing consumer rights when buying goods and services, even to international students. If you have a problem with goods or services that you have bought or are considering buying, visit the NSW Fair Trading website. There, you can also lodge a complaint about a business and learn more about your rights as a consumer.